Performance Indicators March 2009 (Year End)

Statistic Unit January 09 February 09 March 09 Cumulative (April 08 -Mar 09) Comparison(April 07 - Mar 08) What does this show ?
Visitors to the website Number 11,543  11,618 13,839 173,562 121,093 How OSCR is increasing the public transparency and accountability of charities through the Register and also providing guidance and support for charities.
Single Response Queries Number 538 486 436 4,744 4,448 The volume of individual enquiries from charity trustees and public.
New status applications Number 87 96 125 1,118 1,231 The number of organisations that have applied for charitable status.
Applications granted and new charities entered on the Scottish Charity Register Number 69 85 95 1,008 1,495 The number of organisations have been granted charitable status.
Average time between receipt of full status application and issuing a decision Days 35 4 27 24 18 How long OSCR is taking to make a decision, following receipt of a full application. Our target is three months (90 calender days). (See note 1)
Consent and Notification Requests opened Number 345 389 429 4,426 2,929 The number of requests for consent under s.16 and s.11, removal under s.18, notifications under s.17 and requests for incorporation.
Average time between receipt of a consents application and issuing a decision. Days 23 18 19 16 13 How OSCR is performing in relation to the statutory deadline of 28 days.
Notification acknowledgements Number 273 280 310 3,310 2,561 The number of requests for notification under s.17 - acknowledged and recorded on the Register entry
Consents granted Number 90 99 86 1,384 992 The number of successful consent applications under s.11 and s.16 this month where the outcome is consent
Annual Returns and Monitoring returns issued Number 4,657 785 836 23,335 24,674 The volume of returns issued. These are issued to coincide with the end of the charities’ accounting year. It includes issues and re-issues of returns to the 23,812 charities on the register and to new contacts established through our searches.
Annual Returns and Monitoring Returns received within 10 months Percentage 93.8% 61.0% 63.8% 81.4% 81.5% Whether all charities have provided information to OSCR within the 10 month deadline. (See Note 2)
Annual Returns and Monitoring Returns validated. Number 2,875 2,577 2,254 21,519 21,553 The quality of information provided by charities in terms of completed forms and accounts.
Annual Returns and Monitoring Returns validated within 2 months of submission. Percentage 100% 100% 100% 100% 100% The percentage of annual and monitoring returns validated ie an Annual Return complete and basic accounts check complete.
External complaints about charities under formal inquiry Number 17 14 17 145 150 A measure of public interest in the running of Scottish Charities.
External complaints resolved within 6 months Number 2 5 16 70 99 How quickly OSCR is able to close an inquiry, including making recommendations adopted by the charity.
Reviews of OSCR’s decisions requested Number 1 1 1 4 152 The number of challenges to decisions made by OSCR indicating disagreement with OSCR’s judgements and decisions.
Formal complaints about OSCR Number 1 1 2 9 8 A measure of general dissatisfaction with OSCR’s administration.
Charities on the Scottish Charity Register Number 23,318 23,331 23,234 23,234 23,812 The size of the charity sector in Scotland.

 

 Notes

 

 

1. This percentage currently reflects the returns issued to and received from charities in under 10 months.