Making a complaint
If you feel you have reason to complain about a charity and, where appropriate, have exhausted the charity's own complaints procedure; or you have a complaint about an organisation representing itself as a charity when it is not entered in the Scottish Charity Register, you can complain by:
- completing OSCR's online complaints form
- sending an email with details of your complaint to info@oscr.org.uk and marking it FAO Investigation Officers
- writing to OSCR's Investigation Officers at OSCR, 2nd Floor, Quadrant House, 9 Riverside Drive, Dundee DD1 4NY
- telephoning 01382 220446 and asking for the Investigation Officers.
Information to include
Your complaint should contain the following information:
- the charity or organisation's name and address
- the charity number (if known)
- your contact details including name, address, email address and telephone number (OSCR will accept anonymous complaints but may be restricted in the action that can be taken)
- your relationship to the charity or organisation about whom the complaint is made
- brief details of the complaint giving, where appropriate, dates, particulars of all parties involved and a description of the issues of concern
- if the charity has a complaints procedure, details of when and to whom you complained and the outcome of your complaint.
Enclosing documents
Documents should not be included with your original complaint. We may ask for further information in due course such as correspondence and other documents which support and evidence your complaint.
If we request documents please do not send originals as we cannot guarantee to return them. Do not send large documents or photographs by email as these can be stopped and may delay action in your complaint.
